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 Contact Us
Open Monday - Friday
8am - 4:30pm PST
... and some weekends too!
Call 1.800.282.5037
We accept:
Visa, MC, AMEX
Personal Checks and PayPal
Financing & Leasing available
Thank you for shopping with OneSourceFitness.com & Innofit, Inc.!
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Home > About Us / Shipping ]
About Us / Shipping
Company Overview
fitego.com is the worldwide consumer store of the "Brick-and-Mortar" fitness industry leader, Innofit, Inc.. For over 18 years, Innofit, Inc. has supplied affordable exercise equipment to health clubs, fitness centers, and to the individual fitness enthusiast or beginner. Innofit, Inc. and fitego.com can offer you more high quality choices of new and remanufactured exercise equipment in both commercial and home models at the best possible value.
The Innofit, Inc. and fitego.com Mission is to provide the perfect machines to suit our customers needs, save them money, and have their purchasing experience be pleasurable. A company with a longstanding reputation in the fitness industry, Innofit, Inc. combines uncompromising quality, affordability, and a high regard for the satisfaction of its customers.
Innofit, Inc. remanufactured exercise equipment is the highest quality available and rivals both
the look and dependability of brand new machines. Each pre-owned piece of equipment is remanufactured and certified to deliver all the benefits of a brand new machine. Each machine is meticulously evaluated according to a strict factory protocol to ensure maximum performance. Our technicians are factory trained and certified by the original manufacturers such as: Cybex, Life Fitness, Stair Master, Tectrix and Unisen. Every technician is trained with the specifications necessary to rebuild a machine to nearly new condition. All high wear items such as: belts, chains, cables, etc. are always replaced with the finest quality new parts. Every metal service is re-powder coated or repainted using automotive quality paint. Even every nut, bolt and screw is replaced.
Innofit, Inc. and fitego.com also represents hundreds of manufactures and new products from treadmills to ellipticals and selectorized machines to dumbbells.
We can be contacted Monday through Friday 8:00am - 4:30pm (Pacific Coast Time) by calling:
1-800-282-5037 (outside the US at: 714-258-1111) and by fax at: 714-258-2111.
Our main e-mail address: DLSFitness@aol.com
Our main corporate web site is located at: www.innofitinc.com
Our corporate office mailing address and location is at: 1723 S. Boyd Santa Ana, CA 92705 USA
Please feel free to contact us if you have any questions regarding any of our products or policies.
Payment Terms
We accept Visa, Master Card, American Express, paypal or Checks (Personal, Cashier and business).
For commercial customers, we also offer financing and leasing and we accept purchase orders from municipalities.
Ordering / Shipping
All orders are processed and shipped in the order they are received. Orders normally ship within 5 to 10 working days. These times may be extended due to the back order of parts or may vary during the holidays or peak shipping seasons.
Please feel free to call 1-800-282-5037 for an estimated shipping date or update on your order.
Most products ship palletized via common carrier, fully assembled or requiring only minor assembly.
Standard delivery is curbside unless otherwise noted in writting.
All shipping charges are in addition to product cost and are to be paid by the customer.
Shipping is freight collect - customer pays shipping company upon receipt of product.
Shipping quotes are available for free by email or by calling our shipping department at 1-800-282-5037.
Please inspect all merchandise and note any visible damage on the freight bill prior to signing it. Innofit, Inc. and fitego.com is not responsible for shipping damage and the shipping carrier will not honor a claim without damage being noted on the freight bill.
Warranty
Since warranties vary from; new, remanufactured, refurbished and used products, please see individual product description.
All warranties are VOID if damage is caused by misuse, negligence, accidents, alterations to the product, abnormal conditions, acts of god, or lack of preventative maintenance as described in the products owners manual.
For any warranty claims or service questions, please e-mail our service department at DLSFitness@aol.com or call our service division at 800-282-5037 Monday through Friday 8:00am - 4:30pm (Pacific Coast time).
Return Policy
The Innofit, Inc. Mission is to provide the perfect machines to suit our customers needs. If for any reason you are not completely satisfied with your purchase you may return it within the first 30 days of receiving it.
A twenty percent restocking fee will be applied for all returned or canceled orders. Customers are also responsible for all return shipping charges.
Thank you once again for visiting
fitego.com and Innofit, Inc.!
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